50jili Responsible Gaming

You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This gives you a firm financial boundary so your gaming spend never exceeds what you are comfortable with. Lowering your limit is always instant, while raising it requires a mandatory waiting period to prevent impulsive decisions. We strongly encourage all Filipino players to set a deposit limit when they first register. This single step is one of the most effective ways to keep gaming enjoyable and within budget.

Losing track of time is one of the most common ways gaming sessions extend beyond what was originally planned. Our session time reminder feature lets you set an alert that notifies you after a chosen period of continuous play, whether that is 30 minutes, one hour, or any interval you prefer. When the reminder triggers, you will receive a clear on-screen notification prompting you to take a break or log out. Taking regular breaks helps you stay mentally fresh and make more considered decisions about whether to continue playing. You can update your session reminder settings at any point through your account dashboard. We recommend pairing this feature with a deposit limit for the most effective self-management setup.

If you feel you need a short break from gaming without fully closing your account, a cooling-off period is the right option. You can request a temporary suspension of your account for a set number of days — typically ranging from one day up to several weeks — during which you will not be able to log in or place any bets. This feature is designed for players who recognise they need a pause but intend to return to the platform after a defined rest period. The cooling-off period activates immediately upon request and cannot be cancelled early, ensuring it serves its intended purpose. Contact our support team through the platform to activate this feature. It is a straightforward, no-judgment process that we are happy to assist with.

Self-exclusion is a more permanent option for players who feel that gaming is having a serious negative impact on their life or finances. When you self-exclude, your account is suspended for a minimum period — typically six months or longer — and you will not be able to register a new account during that time. We take self-exclusion requests seriously and process them promptly, usually within 24 hours of the request being received. During the exclusion period, you will also be removed from any marketing communications from 50jili. If you believe self-exclusion is the right step for you, please reach out to our support team and we will guide you through the process with full confidentiality. Seeking help is a sign of strength, and we are here to support every player in the Philippines who needs it.

Your account dashboard provides a clear summary of your gaming activity, including total deposits, withdrawals, and net gaming spend over any selected time period. Reviewing this information regularly is one of the best habits a player can develop, as it gives you an honest picture of how much time and money you are investing in gaming. If you notice your spending is higher than expected, it is a good prompt to revisit your deposit limits or take a short break. Transparency about your own activity is a key part of responsible gaming, and we have designed the dashboard to make this information easy to access and understand. You can view your full transaction history at any time without needing to contact support. We encourage all players to check their activity summary at least once a week.

Our player support team is available around the clock to assist with any responsible gaming concerns, account restrictions, or questions about the tools described on this page. You do not need to be in crisis to reach out — if you simply want advice on which protective feature suits your situation, our team is happy to help. All responsible gaming conversations are handled with complete confidentiality and without judgment. We can also point you toward external support organisations in the Philippines if you feel you need professional guidance beyond what we can provide. Reaching out early, before a problem becomes serious, is always the best approach. Your wellbeing matters to us, and we are committed to making sure every player on the platform has a positive and sustainable experience.